Frequently Asked Questions - Gmax Luxe Travel
About Gmax Luxe Travel
1. Is Gmax Luxe Travel financially secure?
Yes. Gmax Luxe Travel is a travel agency with a solid track record in the tourism industry. We have financial reserves that exceed the requirements set by international regulations and are backed by reputable financial institutions. This ensures the security and peace of mind of our clients in every transaction.
2. What happens to my money when I pay for my trip?
When Gmax Luxe Travel receives your payment, the funds are deposited into a secure account. We use these funds to reserve and pay for all the services included in your itinerary, such as hotels, transportation, tickets, and activities. This way, we guarantee that your trip is fully organized and worry-free.
The Gmax Luxe Travel Foundation
3. What is the Gmax Luxe Travel Foundation?
The Gmax Luxe Travel Foundation is a non-profit organization that supports local communities in the destinations we visit. Our goal is to contribute to sustainable development, improve the quality of life of people, and protect the environment.
4. How can I donate to the Gmax Luxe Travel Foundation?
You can donate directly through our website using Visa or MasterCard credit cards. Additionally, when you book a trip with Gmax Luxe Travel, a percentage of your payment is allocated to the foundation to support community projects.
About Travel with Gmax Luxe Travel
5. What style of travel is right for me?
At Gmax Luxe Travel, we offer a wide range of travel styles, from classic experiences to exclusive luxury options. Our travel experts will work with you to design an itinerary that fits your preferences, budget, and level of physical activity.
6. Are the trips physically demanding?
It depends on the itinerary you choose. Each trip has a physical activity rating (from 1 to 5), where 1 is low demanding and 5 is highly demanding. Our advisors will help you select a trip that matches your abilities and expectations.
7. Does Gmax Luxe Travel offer family trips?
Yes, we offer a variety of family trips designed for all ages. The minimum age varies depending on the destination and activities, but we always guarantee safe and fun experiences for the whole family.
Group Travel
8. How many people will be in my trip?
We maintain small groups to ensure a personalized and comfortable experience. Most of our groups have between 10 and 15 people, which allows for close interaction and high-quality service.
9. Are there age restrictions for the trips?
The minimum age for most of our trips is 12 years, and minors must be accompanied by an adult. We do not have a maximum age limit, but we recommend that all travelers be in good health to fully enjoy the experience.
Weather and Best Time to Travel
10. What is the best time of year to travel?
The best time to travel depends on the destination. On our website, you will find detailed guides with recommendations on the weather and ideal seasons to visit each place. Our advisors can also help you choose the perfect date for your trip.
Food and Drink
11. Can my special dietary requirements be accommodated?
Yes, we will do everything possible to accommodate your dietary needs. We recommend informing us of any restrictions or allergies when booking, so we can communicate this to our suppliers.
12. Is it safe to drink local water?
In some destinations, it is not recommended to drink tap water. We will provide you with purified bottled water during your trip and give you specific recommendations depending on the destination.
Before Your Trip
13. How do I get my travel notes?
Each trip includes a set of detailed notes, which you can download from our website or request from your advisor. These notes contain useful information about your itinerary, recommendations, and practical tips.
14. Do I need travel insurance?
Yes, travel insurance is mandatory for all our clients. It must cover personal accidents, medical expenses, emergency repatriation, and civil liability. We also recommend coverage for cancellations and lost luggage.
15. How do I get information about visas?
On our website, you will find general information about visa requirements for each destination. However, we recommend consulting the corresponding embassy or consulate for updated details.
Money and Payments
16. What is the best way to carry money?
We recommend carrying a combination of cash (in U.S. dollars or local currency) and credit cards (Visa or MasterCard). Be sure to inform your bank about your trip to avoid your cards being blocked.
17. Can I use my credit card during the trip?
Yes, credit cards are widely accepted in most destinations. However, it is recommended to carry cash for small purchases or in remote locations.
Luggage and Preparations
18. What type of luggage should I bring?
We will provide you with a detailed packing list based on your destination and planned activities. In general, we recommend packing light and versatile luggage.
19. Can I store excess luggage at the hotel?
Yes, most hotels offer luggage storage services. If your trip is circular, you can leave your luggage at the departure hotel. Otherwise, our team will help you find a solution.
Arrival and Transfers
20. What time is check-in at hotels?
Check-in is usually at 3:00 PM, but it may vary depending on the hotel. If you need an early check-in, we can coordinate it with the hotel (subject to availability).
21. Is airport transfer included?
Yes, all our packages include transfers to and from the airport. Our team will be waiting for you to ensure a hassle-free arrival.
22. What happens if I arrive late and miss part of the trip?
If you know you will be arriving late, please contact us immediately. We will do our best to reschedule your itinerary, provided it is feasible. We recommend purchasing travel insurance that covers delays and cancellations.
Accommodation and Services
23. Will I stay at the hotels listed in my reservation?
Yes, we guarantee that you will stay at the hotels selected when booking. You will receive a final itinerary with all your accommodation details.
